> ## Documentation Index
> Fetch the complete documentation index at: https://help.betweenguests.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting an Issue

> Flag damage, maintenance needs, or safety concerns at a property.

If you notice something wrong at a property during a cleaning — damage, a broken appliance, a safety hazard, or missing supplies — you can report it directly from the job. Your owner is notified immediately.

## When to report

Report an issue whenever you find something that the owner should know about, even if it doesn't prevent you from completing the cleaning. Common examples:

* Broken furniture or fixtures
* Appliances not working
* Water leaks or mold
* Missing cleaning supplies or amenities
* Safety hazards (broken locks, exposed wiring, etc.)

## Creating a report

From an active cleaning (in progress or completed), tap **Report Issue**.

### Issue fields

| Field           | Required | Notes                                                                      |
| --------------- | -------- | -------------------------------------------------------------------------- |
| **Category**    | Yes      | Damage, maintenance, safety, missing item, or other                        |
| **Severity**    | Yes      | Low, medium, high, or urgent                                               |
| **Description** | Yes      | Explain what you found — be specific about location and condition          |
| **Photos**      | No       | Strongly recommended — tap to take a photo or choose from your camera roll |

You can add captions to photos to clarify what they show.

### Choosing a severity

| Severity   | Use when                                                                             |
| ---------- | ------------------------------------------------------------------------------------ |
| **Low**    | Minor cosmetic issues — scuff marks, small stains                                    |
| **Medium** | Things that should be fixed but aren't urgent — a sticky door, a missing towel rack  |
| **High**   | Significant issues affecting guest experience — broken appliance, plumbing problem   |
| **Urgent** | Safety hazards that need immediate attention — gas leak, broken lock, exposed wiring |

## What happens next

After you submit, the owner receives a notification with your report details and photos. The issue goes through these statuses:

| Status           | Meaning                                             |
| ---------------- | --------------------------------------------------- |
| **Reported**     | You've submitted the issue                          |
| **Acknowledged** | The owner has seen it                               |
| **Resolved**     | The owner has fixed the issue                       |
| **Dismissed**    | The owner has reviewed and closed it without action |

<Tip>
  Always include photos when reporting issues. A clear photo is worth more than a paragraph of description and helps owners understand exactly what needs attention.
</Tip>

Reporting issues doesn't affect your cleaning progress. You can continue working through the checklist while the report is submitted in the background.