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If you notice something wrong at a property during a cleaning — damage, a broken appliance, a safety hazard, or missing supplies — you can report it directly from the job. Your owner is notified immediately.

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When to report

Report an issue whenever you find something that the owner should know about, even if it doesn’t prevent you from completing the cleaning. Common examples:
  • Broken furniture or fixtures
  • Appliances not working
  • Water leaks or mold
  • Missing cleaning supplies or amenities
  • Safety hazards (broken locks, exposed wiring, etc.)

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Creating a report

From an active cleaning (in progress or completed), tap Report Issue.

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Issue fields

You can add captions to photos to clarify what they show.

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Choosing a severity

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What happens next

After you submit, the owner receives a notification with your report details and photos. The issue goes through these statuses:
Always include photos when reporting issues. A clear photo is worth more than a paragraph of description and helps owners understand exactly what needs attention.
Reporting issues doesn’t affect your cleaning progress. You can continue working through the checklist while the report is submitted in the background.