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A few reasons this can happen:
  • You haven’t invited any cleaners yet — go to Team → Invite Cleaner to add someone to your roster
  • Your cleaners don’t have the app open or haven’t seen the notification yet
  • All of your cleaners have declined the job or are unavailable
If a job sits unaccepted for too long, you’ll receive an escalation notification. You can also manually reassign the job or cancel and reschedule.
Rates are set when the invitation is sent and can’t be edited after acceptance. To update a cleaner’s rate:
  1. Remove them from your roster (or keep them — they can have multiple)
  2. Send a new invitation with the updated rate
  3. Have them accept the new invitation
The new rate applies to all jobs posted after they accept the new invite.
No. Guest names and personal guest information are never shown to cleaners. Cleaners see only the property type, the property address (revealed after accepting), the scheduled date, estimated duration, and any notes you’ve written for that specific job.
If a cleaner has accepted a job but doesn’t start it within a reasonable window of the scheduled time, you’ll receive an escalation notification. You can then:
  • Contact the cleaner directly
  • Cancel the cleaning and create a new one so other cleaners can accept it
Between Guests doesn’t manage no-shows directly — you’ll need to handle that conversation with your cleaner outside the app.
Payment depends on the rate type set when the cleaner was invited:
  • Flat fee — the cleaner earns a fixed dollar amount per job, regardless of how long it takes
  • Hourly — the cleaner’s hourly rate is multiplied by the cleaning’s estimated duration
Payment is informational in Between Guests — the actual transfer of money happens outside the platform (bank transfer, Venmo, etc.).
Yes. Every active cleaner on your roster sees every available opportunity across all your properties. Multiple cleaners can be in your team, but only one will accept each individual cleaning (first-come-first-served).Having multiple cleaners increases the chance that someone accepts quickly.
Owner Cleans First is a per-property setting that gives you first right of refusal on each cleaning. When enabled:
  • For manually created cleanings: you see a checkbox to claim it yourself when creating the job
  • For calendar-synced cleanings: you get a 12-hour window to accept before the job is released to your cleaner roster
If you claim a cleaning, you complete a simplified workflow (no full checklist or photos required). If you decline or the window expires, the job goes to your cleaners as normal.See Owner Cleans First for the full guide.
Go to your property settings and look for Calendar Sync. Paste your Airbnb iCal URL (found in your Airbnb hosting settings under Availability → Sync Calendars). Between Guests will check for new checkout events and create cleaning jobs automatically.