Owner Cleans First

Documentation Index

Fetch the complete documentation index at: https://help.betweenguests.com/llms.txt

Use this file to discover all available pages before exploring further.

Owner Cleans First lets you handle a turnover yourself while still having your cleaner team as a fallback. It’s useful for last-minute checkouts, off-peak periods, or any time you prefer to do it yourself.

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Enabling it

You can enable Owner Cleans First per property:

1. Open the property from your Properties list
2. Click Edit
3. Toggle Owner Cleans First on
4. Save

You can also set it when creating a new property.

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How it works for manual cleanings

When you create a cleaning for a property with Owner Cleans First enabled, you’ll see a checkbox: “I’ll clean this myself.”

• Checked — the cleaning is claimed by you immediately. It won’t appear in your cleaner’s feed.
• Unchecked — the cleaning goes to your cleaner roster as normal.

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How it works for calendar-synced cleanings

When a cleaning is auto-created from a calendar checkout event, you’ll receive a notification:

“A cleaning has been scheduled for [Property]. Do you want to handle this one yourself?”

You have a 12-hour window to respond. During this window, the cleaning is held and not shown to your cleaners.

• Accept — the cleaning is assigned to you
• Decline (or no response within 12 hours) — the cleaning is released to your cleaner feed automatically

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Your simplified workflow

When you own a cleaning, you work through a simplified version of the normal flow:

1. Open the job and tap Start Cleaning
2. Mark items as done as you go
3. Tap Mark as Done when finished — no photos required

Your cleaners always complete the full checklist and photo submission. The simplified workflow is only available to you as the owner.

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”You’re cleaning this” badge

Cleanings you’ve claimed show a “You’re cleaning this” badge in your dashboard so you can easily distinguish them from jobs assigned to cleaners.

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Reassigning to a cleaner

Changed your mind? You can reassign an owner-claimed cleaning to your cleaner roster at any time before it’s started. Open the cleaning and click Release to Team — it will immediately appear as available in the cleaner feed.