Managing Your Team

Documentation Index

Fetch the complete documentation index at: https://help.betweenguests.com/llms.txt

Use this file to discover all available pages before exploring further.

Your team roster is where you manage the cleaners who work on your properties. You can view performance, manage property assignments, and track pending invitations.

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Viewing your roster

Go to Team (or Settings → Roster) to see all active cleaners. Each cleaner card shows:

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Property assignments

By default, every cleaner on your roster sees opportunities for all your properties. You can narrow this by assigning cleaners to specific properties:

1. Open a cleaner from your roster
2. View their Property Assignments
3. Toggle which properties they should receive opportunities for

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Preferred cleaners

You can mark a cleaner as Preferred for a property. Preferred cleaners receive notifications about new opportunities before other cleaners on your roster.

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Pending invitations

Invitations that haven’t been accepted yet appear in a separate Pending section. For each pending invitation you can:

• See when it was sent and when it expires
• Resend the invitation (generates a fresh 24-hour link)
• Cancel the invitation

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Cleaner performance

Open a cleaner’s profile to see their performance across your properties:

• Average rating and total completed cleanings
• Cleaning history per property
• Completion times

This helps you identify your most reliable cleaners and make informed assignment decisions.

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Changing a cleaner’s rate

Rates are set at invitation time and can’t be edited directly. To update a rate:

1. Send a new invitation with the updated rate
2. Have the cleaner accept the new invitation
3. The new rate applies to all jobs posted after acceptance

The cleaner can hold multiple rate records — the most recent accepted invitation determines their active rate.

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Removing a cleaner

Open the cleaner’s profile and click Remove. This removes them from your roster and all property assignments. They will no longer see opportunities from your account. For details on sending invitations, see Inviting a Cleaner.