Sometimes a cleaning can’t wait — a same-day checkout, a last-minute booking, or a guest complaint. Marking a cleaning as urgent ensures your cleaners see it immediately and you’re alerted if nobody picks it up.
Creating an urgent cleaning
When creating a new cleaning, toggle Urgent on. You’ll see an additional field:
| Field | Description |
|---|
| Escalation window | How long to wait (15 minutes to 24 hours) before escalating if no cleaner accepts |
What cleaners see
Urgent cleanings are visually distinct in the job feed:
- An urgent badge is displayed on the job card
- The escalation countdown is visible so cleaners know the time pressure
- Urgent jobs appear above non-urgent opportunities
Escalation
If no cleaner accepts the job within your escalation window, you’ll receive an escalation notification (via your preferred channel — email and/or SMS). At that point you can:
- Wait for a cleaner to accept (the job remains in the feed)
- Cancel and reschedule
- Handle the cleaning yourself using Owner Cleans First if enabled
Default escalation settings
You can set a default escalation window so you don’t have to configure it every time:
- Go to Settings → Notifications
- Find Default escalation minutes
- Set your preferred default
This value pre-fills the escalation window when you create a new urgent cleaning. You can still override it per cleaning.
For same-day cleanings, set a short escalation window (30–60 minutes). For next-day urgent jobs, a longer window (2–4 hours) gives cleaners more time to respond.
