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Sometimes a cleaning can’t wait — a same-day checkout, a last-minute booking, or a guest complaint. Marking a cleaning as urgent ensures your cleaners see it immediately and you’re alerted if nobody picks it up.

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Creating an urgent cleaning

When creating a new cleaning, toggle Urgent on. You’ll see an additional field: Click Save to post the cleaning. It will appear at the top of your cleaners’ job feed with an urgent badge.

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What cleaners see

Urgent cleanings are visually distinct in the job feed:
  • An urgent badge is displayed on the job card
  • The escalation countdown is visible so cleaners know the time pressure
  • Urgent jobs appear above non-urgent opportunities

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Escalation

If no cleaner accepts the job within your escalation window, you’ll receive an escalation notification (via your preferred channel — email and/or SMS). At that point you can:
  • Wait for a cleaner to accept (the job remains in the feed)
  • Cancel and reschedule
  • Handle the cleaning yourself using Owner Cleans First if enabled

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Default escalation settings

You can set a default escalation window so you don’t have to configure it every time:
  1. Go to Settings → Notifications
  2. Find Default escalation minutes
  3. Set your preferred default
This value pre-fills the escalation window when you create a new urgent cleaning. You can still override it per cleaning.
For same-day cleanings, set a short escalation window (30–60 minutes). For next-day urgent jobs, a longer window (2–4 hours) gives cleaners more time to respond.