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Documentation Index

Fetch the complete documentation index at: https://help.betweenguests.com/llms.txt

Use this file to discover all available pages before exploring further.

Sometimes a cleaning can’t wait — a same-day checkout, a last-minute booking, or a guest complaint. Marking a cleaning as urgent ensures your cleaners see it immediately and you’re alerted if nobody picks it up.

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Creating an urgent cleaning

When creating a new cleaning, toggle Urgent on. You’ll see an additional field:
FieldDescription
Escalation windowHow long to wait (15 minutes to 24 hours) before escalating if no cleaner accepts
Click Save to post the cleaning. It will appear at the top of your cleaners’ job feed with an urgent badge.

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What cleaners see

Urgent cleanings are visually distinct in the job feed:
  • An urgent badge is displayed on the job card
  • The escalation countdown is visible so cleaners know the time pressure
  • Urgent jobs appear above non-urgent opportunities

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Escalation

If no cleaner accepts the job within your escalation window, you’ll receive an escalation notification (via your preferred channel — email and/or SMS). At that point you can:
  • Wait for a cleaner to accept (the job remains in the feed)
  • Cancel and reschedule
  • Handle the cleaning yourself using Owner Cleans First if enabled

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Default escalation settings

You can set a default escalation window so you don’t have to configure it every time:
  1. Go to Settings → Notifications
  2. Find Default escalation minutes
  3. Set your preferred default
This value pre-fills the escalation window when you create a new urgent cleaning. You can still override it per cleaning.
For same-day cleanings, set a short escalation window (30–60 minutes). For next-day urgent jobs, a longer window (2–4 hours) gives cleaners more time to respond.